Careers

Front Desk Receptionist/Customer Service – Portsmouth NH

Are you friendly, outgoing and like helping people? Can you work in fast-paced environment (at times)? Does the career field of aviation interest or excite you? If so, Port City Air at KPSM (Pease International) is looking to hire front desk receptionists (Customer Service Representatives) in support of our growing business. If interested, read on!

Job Description:

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
  • Anticipate guests’ service needs, including asking questions of guests to better understand their needs and listening to guest preferences and acting on them whenever possible.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Thank guests with genuine appreciation and provide a caring farewell.
  • Process all guest reservations
  • Process all payment types.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Communicate parking procedures to guest and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Complete shift’s checklist.
  • Balance and drop receipts according to accounting specifications.

Qualifications

  • Excellent verbal and written communications skills
  • Must like to have fun and enjoy yourself
  • Strong customer service skills
  • Previous hotel or concierge experience a plus
  • Basic computer skills
  • A flexible schedule is necessarily for this position. (Includes nights weeks and holidays)

Job Type: Full-time

Required education:

  • High school or equivalent.  Associate degree or more preferred

Please attach Cover Letter and Resume when responding to careers@portcityair.com


Avionics Technician Port City Air/New Hampshire Helicopters Inc. (Portsmouth N.H.)

Position Overview for Avionics Technician;

Port City Air/New Hampshire Helicopters Inc., a well-established, rapidly growing Part 145 Repair Station and FBO is currently seeking qualified candidates for the position of Avionics Technician. The Avionics Technician job is a full time position requiring a thorough understanding of aircraft avionics systems, installations, repair and maintenance. The ideal candidate must possess a working knowledge of various manufacturers products including Garmin, Aspen, Avidyne, BendixKing, L3, S–TEC, Insight, JPI, MidContinent, and more.

Duties for Avionics Technician:

  • Aircraft wiring, pitot static system maintenance.
  • System troubleshooting
  • VFR/IFR Certifications
  • Latest Avionics Products installations and service
  • Customer interaction and quoting skills
  • Field work as needed- A&P License Preferred – Previous experience in the above categories that meet the requirements of FAR Part 65-101 to obtain a Repairmans Certificate. – Willing to train experienced A&P holders
  • Job Type: Full-time

Please attach Cover Letter and Resume when responding to careers@portcityair.com


Full-time Aviation Ramp Service Agent (Portsmouth N.H.)

A rapidly growing General Aviation / FBO Facility at Portsmouth International Airport at Pease is seeking full time individuals (aviation experience preferred) who value hard work, respect for all people, and who work well in a team based environment.

Duties, Responsibilities and Attributes:

• Provide ground service for all sizes of aircraft, for example: marshalling to parking area, refueling, servicing of lavatory and water systems, ground power units, towing and deicing.
• Perform the day-to-day housekeeping and grounds keeping for a wide range of airport facilities.
• Must be physically capable of safely working with and around various types of equipment while outside in all types of weather, day or night.
• This role is staffed 24 hours, 7 days a week, 365 days per year. Night, weekend, bad weather and holiday working hours are required as part of the normal work schedule.

Minimum Requirements:

• High School diploma or GED equivalent.
• Valid drivers license with clean driving record.
• Solid oral and written English communication skills.
• Ability to pass FAA and Homeland Security background checks as required at Airport Terminal and within high security SIDA facilities.
• Subject to routine drug and alcohol screenings.
• Must demonstrate the ability to communicate with supervisors, co-workers and customers in a highly respectful manner.
• Must have reliable transportation.
• Aviation experience is preferred but not mandatory, training will be provided.

Please attach Cover Letter and Resume when responding to careers@portcityair.com


CHARTER OPS ASSISTANT(s) WANTED

Part-time position, multiple openings, with shift schedules that vary based on 24/7 operations. Potential for 15+ hours per week based on operational need, employee availability and training proficiency level. This is a fast paced, team oriented position that reports directly to the Charter Operations Manager. Duties vary based on operational need and include, but are not limited to, greeting and providing customer service to flight crews on inbound aircraft, cleaning and stocking aircraft, transporting passengers and flight crews, and occasionally removing and loading baggage.

Charter Operations Assistant Job Requirements / Conditions:
Providing excellent verbal and written communication with customers, managers and co-workers is required and essential.
Computer/Internet access is required for online-based work scheduling system (accessible via mobile device) and email communication.
Previous aviation experience is not necessary, training will be provided.
Ability to move freely, carry light loads short distances and move up and down stairs is required.
Ability to lift up to 40 pounds is required.
While performing the duties of this job, the employee can be exposed to weather conditions prevalent at the time.
Operational noise levels can be excessive at times, personal hearing protection is provided.
Candidates must be at least 18 years of age, have a valid driver’s license and able to pass a background check.
A pre-employment drug and alcohol screening is mandatory.

If you meet these requirements and would like to be considered for this position, please email your resume to: careers@portcityair.com

 

 

104 Grafton Drive
Portsmouth, NH 03801
Phone: 603-430-1111
Website: www.portcityair.com
Email: csr@portcityair.com