Customer Service Representative – Full Time & Part Time Opportunities

Portsmouth, NH 03801

What You Will Do?

As a customer service representative at Port City Air, you will have a front row seat in the exciting aviation industry, and get to meet people from around the world. CSR provides professional and courteous service to flight crews, passengers and co-workers and assists all PCA departments to provide essential support services. We are looking for highly organized candidates with excellent communication and people skills for this position. Customer Service Representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and always providing a warm welcome and friendly greeting to our clients. The best Customer Service Representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

We are currently looking to fill Full time and Part Time positions.

Customer Service Representative Responsibilities:

  • Greeting guests upon arrival and making them feel welcomed.
  • Administering proper paperwork for guests.
  • Providing front desk services to guests.
  • Processing payments.
  • Coordinating aircraft services with Line staff.
  • Being a source of information to guests on various matters such as transport, hotel and restaurant advice. Book rooms and car rentals.
  • Accommodating general and unique requests.
  • Diffusing conflict or tense situations with guests.


  • High school diploma or GED.
  • Previous aviation experiance helpful
  • Certificate or diploma in hospitality advantageous.
  • Exceptional interpersonal skills.
  • Excellent written and verbal communication.
  • Good time management and organizational skills.
  • Conflict resolution experience.
  • Patience and good listening skills a must.
  • Courteous and polite to guests and co-workers alike.
  • A flexible schedule, we are 24/7/365.
  • Pass background check/ drug test.
  • Possess a current Driver’s License.

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104 Grafton Drive
Portsmouth, NH 03801
Phone: 603-430-1111