Operations Administrator

Air New England


This Operations Administrator is responsible for providing customer service and administration support for Operations.


  • Provides customer service
  • Works directly with Operations for administrative support.
  • Ensures compliance with all international, federal, state and company policies and practices.
  • Ensures the safety and security of employees and customers.
  • Ensures requests are responded to 24/7 while monitoring email, phone and text continuously.
  • Research estimate requests to accurately reflect itinerary (FBO fees, Fuel stops, overnights, luggage, weight and balance, passenger specifics- name, dob, approx. weight. etc)
  • Enters flight information into the system and distributes information to the appropriate departments.
  • Communicates with third party vendors.
  • Arranges for afterhours FBO service, ground transportation, hotels, ferries, hanger, catering etc.
  • Ensures all flight needs are provided (including COVID PPE)
  • Other duties as assigned


  • High school diploma or equivalent.
  • Exemplary organizational and communication skills.
  • Above average computer knowledge a must.
  • Experience with Windows, Office Products, and the Internet.
  • Aviation experience preferred (such as a dispatcher or retired pilot) BUT non aviation professionals with managerial experience are encouraged to apply.
  • Must have a customer-driven, safety-first mindset.
  • Team focused and positive attitude.
  • Ability to work some nights and weekends during busy summer operations.
  • Leadership skills with a commitment to work with a close-knit group of professionals.
  • Growth into managerial opportunities may exist for the right individual.
  • Exceptional interpersonal skills.
  • Good attention to detail.
  • Excellent time management and organizational skills.
  • Patience and excellent listening skills a must.
  • Ability to remain calm and courteous under pressure.
  • Ability to work a flexible schedule as we are a 24/7/365 operation.
  • Excellent written and verbal communication.
  • Valid Driver’s License.
  • Reliable transportation.
  • Subject to routine drug and alcohol screenings.
  • Must pass the FAA and Homeland Security background checks as well as complete a pre-employment drug screening.


  • Must be physically capable of safely working with and around various types of equipment
  • Must be physically capable of lifting 25+ lbs overhead.
  • Must be physically capable of sitting or standing for long periods.

BENEFITS For FT Employees

  • 8 paid holidays
  • Anthem medical (includes vision)
  • HSA
  • 401k after 90 days of employment
  • $15,000 company paid life insurance
  • Company paid short-term disability coverage
  • 80 hours paid vacation, accrued weekly at 1.53 hours per week
  • Up to 56 hours of sick time. One (1) hour of sick time to be accrued every thirty (30) hours worked.

BENEFITS For PT Employees

  • Up to 56 hours of sick time. One (1) hour of sick time to be accrued every thirty (30) hours worked.

To apply for this job please visit secure6.saashr.com.